Shipping policy
Shipping Policy – Mesoderma
At Mesoderma, we are committed to delivering your favorite naturals-based skincare products safely and efficiently. Please read our shipping policy carefully to understand how and when your order will be shipped.
1. Order Processing
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Orders are processed within 2–3 business days (excluding weekends and holidays) after receiving full payment.
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You will receive an order confirmation email once your order is placed and a shipping confirmation email with tracking details once dispatched.
2. Shipping Locations
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We currently ship across India.
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International shipping is not available at this time.
3. Shipping Charges
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Free shipping on all orders above ₹999.
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A standard shipping fee of ₹75 is applicable for orders below ₹999.
4. Delivery Timeline
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Estimated delivery time: 3–7 business days depending on your location.
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Delays may occur during high-demand periods or due to external factors like weather or courier issues.
5. Tracking Your Order
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Once shipped, you will receive a tracking link via email/SMS.
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You can also track your order status from your Mesoderma account dashboard.
6. Undelivered or Returned Orders
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If a package is undeliverable due to incorrect address, refusal, or unavailability, it will be returned to us.
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We will contact you for re-shipment, and additional shipping charges may apply.
7. Damaged or Missing Products
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If your order arrives damaged or items are missing, please contact us within 48 hours of delivery with clear photos and order details at [mesoderma01@gmail.com].
8. Contact Us
For any shipping-related queries, feel free to reach out to our customer service team:
📧 Email: mesoderma01@gmail.com
📞 Phone: +91-9005784999
🕘 Working Hours: Monday to Saturday, 11 AM – 7 PM