Privacy policy

Privacy Policy – Mesoderma.in

Mesoderma (“we,” “our,” “us”) operates the website www.mesoderma.in (the “Site”) and all related information, content, features, tools, products, and services (collectively, the “Services”). This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit, use, or make a purchase through our Site or otherwise interact with us.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal information as described herein. If there is any conflict between this Privacy Policy and our Terms of Service, this Privacy Policy shall control with respect to personal information.

Personal Information We Collect

We may collect and process different categories of personal information depending on your interactions with our Site and Services, as permitted or required under applicable law. This may include:

  • Contact Information: name, billing/shipping address, phone number, email address.

  • Financial Information: payment card details, transaction history, billing details.

  • Account Information: username, password, security preferences, and settings.

  • Transaction Information: order details, wishlist, returns, exchanges, cancellations, past purchases.

  • Communications: content of customer support inquiries or messages to us.

  • Device Information: IP address, browser type, operating system, network identifiers.

  • Usage Information: browsing behavior, navigation patterns, and interaction with our Site.

Personal information does not include anonymized or de-identified data that cannot reasonably identify you.

Sources of Information

We collect personal information from the following sources:

  1. Directly from you – when you register an account, place an order, contact support, or otherwise interact with us.

  2. Automatically – via cookies, analytics, and other tracking technologies when you browse or use our Site.

  3. Service providers – such as payment processors, delivery partners, or IT support providers acting on our behalf.

  4. Partners and third parties – such as marketing platforms or social media integrations.

How We Use Your Information

Your personal information may be used for purposes including, but not limited to:

  • Providing Services – fulfilling orders, managing accounts, shipping products, processing payments, enabling returns/exchanges, customizing your shopping experience, and remembering preferences.

  • Marketing & Promotions – sending promotional emails, SMS campaigns, offers, or targeted advertisements (where permitted by law).

  • Security & Fraud Prevention – verifying accounts, detecting suspicious activity, preventing fraud, protecting customer data.

  • Customer Support – responding to inquiries, handling service requests, and maintaining relationships.

  • Legal & Compliance – complying with applicable laws, responding to lawful requests, enforcing our Terms of Service, and defending legal claims.

Sharing of Personal Information

We may disclose your personal information in the following circumstances:

  • With service providers (e.g., payment gateways, logistics partners, IT support, marketing agencies).

  • With business partners for marketing, advertising, or joint promotions.

  • When directed by you – for example, through social media logins or integrations.

  • Within our corporate group or affiliates.

  • As required by law – to comply with court orders, regulatory requirements, or legal processes.

  • Business transfers – in case of mergers, acquisitions, or restructuring.

Cookies and Tracking

We use cookies and similar technologies to improve your browsing experience, analyze traffic, and personalize content and ads. You can manage your cookie preferences through your browser settings.

Children’s Privacy

Our Services are not directed at children under the age of majority in your jurisdiction. We do not knowingly collect or sell the personal information of minors. If you believe your child has provided us with personal information, please contact us to request deletion.

Security & Retention

We implement reasonable security measures to protect your information. However, no system is completely secure, and we cannot guarantee absolute protection.

We retain your personal information as long as necessary to provide Services, comply with legal obligations, resolve disputes, or enforce agreements.

Your Rights

Depending on your location, you may have rights under applicable data protection laws, including:

  • Right to Access / Know

  • Right to Delete

  • Right to Correct

  • Right to Data Portability

  • Right to Opt-Out of Targeted Advertising or Sharing

  • Right to Withdraw Consent

  • Right to Object or Restrict Processing

To exercise these rights, please contact us using the details below. We may require identity verification before processing requests.

International Transfers

If you access Mesoderma.in from outside India, please note that your information may be transferred, stored, and processed in India or other jurisdictions where our service providers operate.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal/regulatory reasons. Any changes will be posted on this page with an updated “Last Updated” date.

Contact Us

If you have questions or requests about this Privacy Policy, please contact us at:

Mesoderma
Email: mesoderma01@gmail.com